A no-stress spa booking flow for pups—and their humans
Muchacho Grooming is a boutique dog spa offering bath, full-groom, de-shed, nail care, and add-ons like blueberry facials and paw balm. They needed a polished booking flow with stylist scheduling, breed/size pricing, deposits to reduce no-shows, and an easy reschedule link for pet parents.
Breed/size complexity made quoting inconsistent. Staff capacity and service durations varied by stylist and service.
High day-of cancellations and no-shows from pay-later flow; phones tied up with reschedule calls.
Upsells (teeth brushing, de-shed, paw balm) were forgotten at the counter instead of captured online.
Smart pricing by breed/size with service-duration templates. Calendar shows only realistic time slots per stylist.
Deposit-required checkout with automated reminders and self-serve reschedule link cut no-shows by 58% and phone time by 41%.
Add-on step in flow increased attachment rate to 63% and lifted AOV by 29%.
“Our calendar finally reflects real capacity by stylist, and deposits nearly eliminated no-shows. Pet parents love the self-serve reschedule link.”
Chris is here to guide you every step of the way.
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