A luxury booking flow for Phoenix’s black-car service—built for speed and zero friction
Nier Transportation provides high-end black-car service across Phoenix and all of Arizona—airport transfers, hourly charters, and long-distance city-to-city. They needed a luxury-grade booking experience with instant quotes, vehicle selection, deposits, and chauffeur/vehicle dispatch—without endless phone tag.
Manual quoting slowed conversions. Airport/point-to-point pricing required zones, distance tiers, surcharges, and wait-time logic.
Last-minute cancellations and no-shows impacted utilization. No card-on-file or deposit policy enforced at booking.
Dispatching chauffeurs and vehicles required juggling texts, spreadsheets, and separate calendars with frequent assignment errors.
Instant quote engine with live distance/time pricing, airport surcharges, and gratuity presets increased completed bookings by 54%.
Deposit-first checkout and tiered cancellation windows cut late cancels by 49%. Automated SMS with driver/vehicle details reduced support calls.
Role-based dispatch assigns vehicles and chauffeurs, pushes events to 365/Google calendars, and blocks conflicts. On-time pickup rate reached 98.7%.
“Clients book in under a minute with a polished quote and deposit. Dispatch is effortless and our on-time rate speaks for itself.”
Chris is here to guide you every step of the way.
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